Sanlam refuses to pay a claim of the life insured after the premium payer dies

Sanlam have a disgusting policies that only care about taking money from our parents and fail to deliver when need arises.

My mother covéred the two lives, of which one passed on a month after my mom passed on.

It's bad experience to put a claim in Vryburg branch, making funeral arrangement and the agent told us we will receive R9000 + but only to find out after funeral that the claim was declined for Tomodi.