Sanlam refuses social worker reinstatement of life policy

My wife was a customer of a life policy for 8 years, always paying her premium via debit order, without missing a single payment.

With Covid 19 and lockdown, she had to take a salary cut. This unfortunately had an effect on our household income, as I did not receive any funds during lockdown. So our whole family depended on her reduced salary. So hard choices had to be made.

When she could return to work, they reimbursed her and she was able and willing to catch up on her behind debits entirely.

But Sanlam refused. Our financial adviser pleaded with them, appealed the original decision, but still they would not allow her to reinstate.

They did offer an option to take out a new policy, but at 3 times the rate she was paying.

I feel that she has been a customer long enough for them to understand that 2020 was an extremely difficult year for most. But it just shows that they are a heartless corporate, only thinking about money, without any emotion attached...