Sanlam refused to pay my investment.

Made a claim with Sanlam on one of my investments that I have with them on the 7th of July 2025. Got an sms that they will pay in 5 working days and they will advise of any outstanding documents.

5 days passed, I did a follow up and I was told there were no documents received on the claim in questions. This was on the 17th of July now.

I re submitted the claim again on the 17th and received the 5 working days sms notification.

Waited for the 5 days, they came and passed again. I had to do a follow up again now on the 25th of July 2025 only to be told I can not withdraw till 2026. So I opted to surrender the investment.

Again the 5 working days sms notification came and now it was specific that they have received my surrender of policy number D**156. Again I waited for the 5 working days to pass and it did. I made a follow up again now today on 5 August 2025 only to now be told that I can not surrender the investment. So now I can't claim and I can't surrender! Yet they were communicating with me via sms promising to pay in 5 working days.

It's been a month now being sent from pillar to post. Sanlam has caused so much inconvenience to me and my family. They could have been clear from the 1st claim on the 4th of July so that I can make other means for the cash flow I needed. I am so disappointed with Sanlam and I am moving all of my policies and investments that I have with them else where. I have been investing with them for over 5 years now. I trusted them!!!