Sanlam refuse to pay the cover to burry my sister who is covered

<p>Lost a dear sister on the 22 March 2017 in a car accident, my mother has covered her with Reri's funeral Aid Insuarance (Sanlam) to the amont of R15000, My mother submitted all the documentation to Sanlam offices in Makhado branch, only to be told a day later that the money cannot be processed as the child has reached 25 years, she was never informed of any reviewing of policy but only told this in this devestating time, the premiums were paid each month and policy was active, Why are they only telling her now that she cannot get the money at this difficult time, Sanlam should take responsibilty and do their part as promised to the loyal client, its sad that we had to loan money else were, where else we though it was covered. Please assist in the matter as that money was meant to burry my sister in a dignified way, losing a loved one in an accident and instead of finding comform in the insurance brocker they crashed you into pieces. </p>