Sanlam refuse to pay my pension fund!!! Terrible service

I am sooo disappointed by Sanlam.

I was retrenched from my workplace and my employer send all necessary documents for pension fund withdrawal claim to Sanlam on 14 May 2024. The following week after the claims form were send to Sanlam by my former employer, I called Sanlam to verify if everything is in order, which they did confirm and advise that the pension fund will be paid within 4 to 6 weeks period of my claim. Today(12-July-2024), I have not received any of my funds and there is no feedback from Sanlam. Now is more than 10 weeks, no funds received, no feedback from Sanlam. Furthermore- all my emails are being ignored by Sanlam. Call Center is not helping at all. All call center agents, they keep on promising to escalate the matter, but still no feedback from Sanlam. Why should I have to wait so long for my money???????? On top of that, I'm being ignored.