Sanlam refuse to act on an Instruction

<p>On the 17th of July I submitted a letter of authority to Sanlam and requested them to cancel a cession on a policy and supply a cancelation quote.</p> <p>Sanlam responded on the 24th July to say they could not read the clients signature clearly and needed a Commissioner of Oaths to atest to the signature.</p> <p>As a commissioner I got the client to sign three times and stamped. I was attesting to the signature, but on the 31st July Sanlam came back and released the cession but did not send the cancellation. When I called I was informed that they did not accept my attestation, This is unacceptable as I was not attesting to anything that was mine, I was attesting to the clients signature.</p> <p> </p> <p>Needless to say after 21 days the client is no closer to getting his money which he now needs urgently. Well done Sanlam for once again hiding your inefficiency behind a broker so that you do not need to face a client.</p>