JJvr
Jasper Janse van rensburg

1 reviews | Active since Sept 2024

09 Sept 2024, 10:31

Sanlam Really Care and Assist

We submitted a claim via a broker but had no feedback. We contacted Sanlam and almost had an answer immediately. Ms Rashaan dealt with the claim professionaly, quick and with compation. She understood my hearing problem and was patient.we learned to always first from now to check with the company directly before lodging a complaint. Thank you Sanlam and Rashaan for your assistance. The funds will help medically and to just make life a bit more comfortable. Thank you Sanlam amd we apologise for the misunderstanding.

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Replies (3)
Sanlam
Sanlam's reply09 Sept 2024, 10:57
Official
Good day Jasper

Thank you for taking the time to provide us with this feedback.

We really appreciate it.

Regards
Sanlam Client Care
JJvr
Jasper Janse van rensburg's update11 Sept 2024, 05:32
Reviewer Update
Unfortumately we were **** to lady Reshaan said 3 to 5 days payout will be done. It will only be completed 1 October. No transparency.
Sanlam
Sanlam's reply11 Sept 2024, 07:43
Official
Good day Jasper

We are sorry to hear about this.

We have received this message on your other review as well and will assist you there.

Regards
Sanlam Client Care