RM
Reuben M

1 reviews | Active since Apr 2013

26 Apr 2019, 10:28

Sanlam Reality _Useless

Sanlam Reality, useless team. trying to get my debit order for the 20th of each month. completed forms and the call centre insure it will come off. I get an email from Candice Mitchell to advise they will double debit me. this is not solution for them not doing there job.

If a proper solution is not done, I will cancel my reality and R.A with Sanlam, including my life insurance.

membership number: ********** 078

0
Replies (2)
Sanlam
Sanlam's reply26 Apr 2019, 10:54
Official
Dear Reuben 

We acknowledge receipt of your complain and will arrange for this matter to be investigated.

Please accept our sincere apologies for the inconvenience experienced.

Regards,
Client Relations

Best regards,

Sanlam
Sanlam's reply30 Apr 2019, 13:03
Official
Dear Reuben 

We have been informed that our Reality department made contact with you and provided you with feedback.

  Regards, 
Client Relations

Best regards,