Sanlam Reality. Unrequested membership cancelation and not responding.

I have been struggling to get my Sanlam Reality account in order for about a week now with no communication or feedback even after sending multiple emails.

About a month ago I received an email from Prudence Layters stating that my Sanlam Reality Health Family contract will end with my medical aid (Bonitas) and that I should switch to another option which Sanlam provides in order for me to keep most of my benefits (Gym discount etc.).

That email also contained the application form to switch to Sanlam Reality Core Family. The application form was completed by me and sent to ********** as instructed by Prudence on 22 March 2018.

I then started to struggle to log into my Sanlam Reality account around 10 April 2018. After sending Sanlam Reality an email stating my frustration I received an automated email stating that Sanlam received the email and that a consultant would reply within 24 hours. Since then, a week has passed in which I sent another email. Still no reply.

Frustrated, I called Sanlam and they said my Sanlam Reality account was canceled on the 10th of April, despite sending the completed application form to Sanlam as instructed. Sanlam Reality said the problem resides at Bonitas so they instructed me to call them. Bonitas insisted my account is still in order on their side and the problem has to be at Sanlam. This tug of war between Bonitas and Sanlam lasted for a few days and every time the calls were at my expense. 'Till this day - NO PROGRESS.