Sanlam Reality sham

Beware of Sanlam reality. Joined them on Bronze status in 2023 as they advertise a lot of rewards. Did all the exercises and requests to move up a tier to Silver. I even took out an additional R.A with them and was granted the Silver tier status last Feb 2024. Didn't have any more activity to do as i had done most of them. I see this year 2025 i am back to bronze. Called the call center and asked why and they said i must do all those activities again to get to Silver. I cancelled with immediate effect! Its clearly a way to fleece money from unsuspecting customers or they don't have proper controls over their rewards system.