CH
Chantall H

1 reviews | Active since Dec 2015

17 Jul 2016, 18:36

Sanlam Reality ****

<p>I cancelled my Sanlam Reality service in 2014. To my utter astonishment I was informed, after enquiring, that I was put back onto the program in May this year and R70 is being deducted from my account every month. Without my permission!! When i asked who gave the permission they promised me they will look into it and come back to me. They never did. I phoned back 2 weeks later and they once again promised they will come back to me as it takes a while to find out who gave the go ahead. It's again 2 weeks later and nothing. People be aware: they put you on the program without consent, take R70 a month and you don't realise it because in contact only registers after a R100. Please make sure you're not also done in by them.</p>

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Replies (2)
Sanlam
Sanlam's reply17 Jul 2016, 18:41
Official

Dear herboth

We acknowledge receipt of your comment and will forward it to Reality tomorrow for urgent investigation and direct feedback to you.

Regards

Sanlam Client Relations

Sanlam
Sanlam's reply21 Jul 2016, 14:07
Official

Dear Herboth

We have been informed that a representative of Reality department made contact with you and provided you with an explanation.

Regards

Client Relations