Sanlam reality ****s clients

Sanlam reality a department under Sanlam is really useless when it comes to customer service 😞I launched a query on the 16th of April which had a turn around time of 5 to 7 business days. To this day I have not received a resolution. This being the third time I have a query of this kind. Gym benefit reduced from 60% to 40%, requirements for the benefit met as per our last encounter, no clarity as to why the benefit was reduced for the 3rd time in a period of 15 months. Everytime I have to query, then once sorted,another battle to get back funds that are due to me which were not meant to me taken from the first place. Sanlam reality benefit on planet fitness is a **** and have proven to me multiple times now.