bM
buzwe M

1 reviews | Active since Apr 2012

27 Feb 2017, 13:57

Sanlam reality *******

<p>I'm a Sanlam reality member with number ********** 184 I wanted to book a intercape but from Cape Town to king Williams town but a Sanlam consultant told me the only bus they have is from Cape Town to Bloemfontein then I can take a bus from Bloemfontein to king Williams town. Told him I won't do that as that's gonna make my trip so many hours longer and inconvenient, this Sanlam reality benefits is actually a ******* </p>

0
Replies (3)
Sanlam
Sanlam's reply27 Feb 2017, 14:06
Official

We acknowledge your posting, and have referred it to reality Management for investigation and feedback

Regards

Client Relations

Sanlam
Sanlam's reply06 Mar 2017, 09:41
Official

Good day

We have been informed that a representative from Reality made contact with you . The complaint is still being investigated.

Kind Regards

Client Relations

Sanlam
Sanlam's reply09 Mar 2017, 10:36
Official

Good day

The matter has been discussed and unfortunately no refund will be made as the benefits were available to use. Reality cannot prescribe to national suppliers which routes they must use on their side. The member preferred not to use the services supp**** by the company. Services provided by the company is reasonable in our view.

Kind Regards

Client Relations