1 reviews | Active since Nov 2017
sanlam reality queries numetro.co.za
ex termly bad service..... how can one wait for a refund so long. This complaint was logged on the 23 July 2019, we are still going backwards and forwards on a refund amount of R520....... every time the agents and Managers Rubaine, just says that they waiting on the finance department to send proof of payment the was apparently processed on the 31 July 2019,,,, why was this only processed a week after the complaint has been logged? So Many agents to solve one refund query this customer service really bad. Agents that have worked on this query... Lindiwe Dlamini, Maki Moloi,Ayanda Sikoe; not one of these people has managed to sort this issue out only response we get is that a call will be return by COB. This issue needs to be sorted out by today still......
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We were informed that a consultant at Nu Metro made contact with you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We were informed that a consultant at Nu Metro made contact with you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations