Sanlam Reality & Planet Fitness_Irregular Billing

Dear Planet Fitness, I write to you now a third month in a row regarding my billing. Last month and the month prior I was billed for not meeting the minimum monthly visits as a Sanlam Reality Member, this month I visited Planet Fitness a total of thirteen times and I am still billed R299, this is absolutely appalling.

I have put a block on Planet Fitness from debiting my account ever again. Please cancel my membership with immediate effect. I wish to no longer be a member at your gym. Please confirm cancellation telephonically or via email.

———————————————————————— Dear Sanlam Reality, why is Planet Fitness billing me R299 per month for the last three months when I regularly meet the minimum visits for the discounted premium on my Sanlam Reality membership.

Please advise as to where there is a disconnect. There also seems to be many issues with Planet Fitness Parklands tag in system. It is often offline and we have to do a written sign in. I do not trust Planet Fitness Parklands any longer and wish to change my membership to Virgin Active. Please follow up for me especially on the billing side in this regard, and revert back to me.

Kind regards Leon Manickum RSAID: *** Mobile: ***