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Andrew D

1 reviews | Active since Sept 2015

18 Jul 2022, 14:13

Sanlam Reality Money Saver Credit Card

I had a Sanlam Reality Money Saver Credit Card which I paid off on the 14th June. On the 21st June I phoned the call center to confirm that I would be closing the account, the person that took the call said it would take between 7 and 14 working days to complete the process and for the excess monies top be paid into my cheque account. Needless to say this has not happened despite sending 2 more emails and making phone calls to the call center. All that I receive from the *** email address is an automated response saying they will get back to me within 48 hours. What *******! Its been more than one month and I still have not receive the balance due to me

0
Replies (19)
Sanlam
Sanlam's reply18 Jul 2022, 15:20
Official
Good day Andrew

We are sorry to hear this.  Your complaint has been escalated to the relevant team to urgently get in touch with you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Jul 2022, 08:40
Official
Good day Andrew

We have received feedback that you have been contacted and assisted.

Regards
Sanlam Client Care
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Andrew D's update22 Jul 2022, 11:22
Reviewer Update
My complaint was resolved on Wednesday and the balance of the money owed to me, minus the fees for this month which should never have been deducted, was paid into my account this morning
Sanlam
Sanlam's reply22 Jul 2022, 11:33
Official
Good day Andrew

Thank you so much for your feedback.  We are very happy that you have been assisted. 

Have a great day further.

Regards
Sanlam Client Care
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Andrew D's update24 Aug 2022, 10:48
Reviewer Update
Unfortunately money was deducted from my account AGAIN on the 15th August, can you not get anything right. You tell me that the account is closed but then take money off. What is going on????
Sanlam
Sanlam's reply24 Aug 2022, 11:59
Official
Good day Andrew

We have escalated your complaint again to the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply26 Aug 2022, 14:36
Official
Good day Andrew

We have received feedback that you have been contacted and assisted.

Regards
Sanlam Client Care
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Andrew D's update08 Sept 2022, 12:34
Reviewer Update
Good day I was contacted on the 25th August and the person who I spoke to promised to resolve my issue. It is now the 8th September and nothing has been resolved. Surely it cannot be that difficult to close an account?
Sanlam
Sanlam's reply08 Sept 2022, 17:07
Official
Good afternoon Andrew

We are sorry to hear this and have escalated the matter further.

Regards
Sanlam Client Care
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Andrew D's update13 Sept 2022, 12:19
Reviewer Update
I received a text message from Sanlam Money Saver Credit card that R56 will be taken off my account on 15th September. This is now bordering on *****. STOP taking money from my account and close the credit card, it has been paid up for three months!
Sanlam
Sanlam's reply13 Sept 2022, 12:43
Official
Good afternoon Andrew

We are sorry to hear this and have escalated the matter further.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply13 Sept 2022, 13:27
Official
Good day Andrew

We have received feedback that you have been contacted and assisted.

Regards
Sanlam Client Care
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Andrew D's update03 Feb 2023, 09:12
Reviewer Update
I was supposed to receive cash back from Sanlam at the end of January 2023, this has not happened. My money that was taken off in September 2022, although the account was closed, has not been refunded. What a mess!!! I will definitely have nothing more to do with Sanlam or their affiliated.
Sanlam
Sanlam's reply03 Feb 2023, 10:52
Official
Good day Andrew

We have escalated your complaint again to the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply07 Feb 2023, 09:10
Official
Good day Andrew

We have received feedback that you have been contacted.

Regards
Sanlam Client Care
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Andrew D's update16 Feb 2023, 08:03
Reviewer Update
Good Day Sanlam.
Yes it is true that I was contacted but my problem HAS STILL NOT BEEN SOLVED. I received a phone call on Tuesday 07th February 2023, once again apologizing and stating that the money owing to me would be transferred by Friday 10 February 2023 and he would phone to follow up. Needless to say no money has been transferred and no follow up call. This is getting pathetic.

Sanlam
Sanlam's reply16 Feb 2023, 09:34
Official
Good day Andrew

We are following up with the relevant team.

Regards
Sanlam Client Care
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Andrew D's update24 Feb 2023, 11:45
Reviewer Update
Good Day Sanlam

I have still not been contacted with any solution from Sanlam. Which ombudsman do I need to contact?
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Andrew D's update06 Mar 2023, 10:32
Reviewer Update
I am so tired of Sanlam now, every time I put something on Hello Peter they phone me to promise payment but nothing is done. This happened again last week with a promise that the money due to me would be paid into my account by Tuesday 28th February 2023, to date nothing has been paid