KB
Karien B
1 reviews | Active since Feb 2024
07 Jul 2025, 10:03
Sanlam reality membership
We made an error on our dependants and phoned in to have it rectified... Instead I haven't been able to book my flights because a dependant was removed and it has not been fixed all I get from customer service is that its a fault on theit system and it can take up to 5 days tp fix. Very peeved about this as it should have been an easy fix!!!
We start traveling 13/07 and I'm unable to do anything until this is resolved which I've been told can take a week for something that should have been fixed last week!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
07 Jul 2025, 10:06Good day Karien
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply07 Jul 2025, 10:06
Official
Good day Karien
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter and contact you.
Regards
Sanlam Client Care
KB
Karien B's updateReviewer Update
07 Jul 2025, 10:08Ive been on the phone with the responsible department this morning and they're stating it will take 5 days to rectify a simple name change
So I am now left to wait and pay absolutely astronomical prices for flights for this mess up.
So I am now left to wait and pay absolutely astronomical prices for flights for this mess up.
KB
Karien B's update07 Jul 2025, 10:08
Reviewer Update
Ive been on the phone with the responsible department this morning and they're stating it will take 5 days to rectify a simple name change
So I am now left to wait and pay absolutely astronomical prices for flights for this mess up.
So I am now left to wait and pay absolutely astronomical prices for flights for this mess up.
Sanlam's replyOfficial
07 Jul 2025, 10:13Hello Karien
We have relayed the message to Sanlam Reality for assistance.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Reality for assistance.
Regards
Sanlam Client Care
Sanlam's reply07 Jul 2025, 10:13
Official
Hello Karien
We have relayed the message to Sanlam Reality for assistance.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Reality for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
09 Jul 2025, 15:04Hello Karien
We have received feedback that Sanlam Reality has been in touch with you, and you have been assisted.
Regards
Sanlam Client Care
We have received feedback that Sanlam Reality has been in touch with you, and you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply09 Jul 2025, 15:04
Official
Hello Karien
We have received feedback that Sanlam Reality has been in touch with you, and you have been assisted.
Regards
Sanlam Client Care
We have received feedback that Sanlam Reality has been in touch with you, and you have been assisted.
Regards
Sanlam Client Care