SR
Shehan R

1 reviews | Active since Jul 2011

31 Jan 2017, 07:28

Sanlam Reality Losing its Appeal

<p>Initially I was extremely impressed by Sanlam Reality rewards programme. I found them to be better than any other program however I have only seen a decline in benefits recently with absolutely no communication to members. Rates went up yet Computicket booking limits dropped from R400 to R300. Movies benefit only applies to selected movies per cinema meaning that I have to pay full price if I really want to see the movie. And last customer service is lacking. I actually emailed them first and still no response. Sad but true.</p>

0
Replies (5)
Sanlam
Sanlam's reply31 Jan 2017, 07:35
Official

We acknowledge your posting, and will refer it to Management at Reality for immediate attention

Regards

Client Relations

Sanlam
Sanlam's reply31 Jan 2017, 09:53
Official

Good day

We have been informed that one of the Reality consultants made contact with you and that this matter has been escalated to the Management Team to contact you pertaining to the changes in the benefits.

Kind Regards

Client Relations

Sanlam
Sanlam's reply31 Jan 2017, 10:39
Official

We have been informed that Ms Cilliers made contact with you and explained the Computicket deal to you. Trust you find this in order.

Kind Regards

Client Relations

SR
Shehan R's update23 Feb 2017, 12:05
Reviewer Update

Good day,

This issue has not been resolved. I was promised further feedback as the NuMetro benefit is not as complete as advertised.

Sanlam
Sanlam's reply23 Feb 2017, 12:31
Official

Good day

We take note of your comment.

Regards

Client Relations