Sanlam Reality issue when booking movie tickets (AGAIN)

<p>On Saturday the 15th of July I tried to book 4 tickets plus 4 combos to watch Despicable Me 3 (3D) at Clearwater Mall. After making payment for the movies the website kept loading, it never updated and I never received the codes for the movies or the combos (payment went through as I received the SMS confirmation from my bank).</p> <p>After spending alot of airtime trying to get hold of someone at Sanlam (kept getting the message that agents are only available Monday to Friday even after selecting option 1 for the 247 personal assistant, which is supposed to be available 24/7 365 days a year) I managed to speak to Anita, who told me that she would send me the booking reference, combo codes and a call back to make sure everything was in order... After waiting 20 minutes again I called Sanlam (please refer to the above where it is really hard to contact an agent) and spoke to Anita who told me that she tried to call me (no calls or missed calls on my phone) and that she sent the email, after a brief chat she sent the email again by the time I received it, it was too late to attent the movie.</p> <p>Trust me that it was not a good experience to have a dissapointed 5 year old close to tears as she really wanted to watch the movie, which resulted in taking her the following day to watch it at another cinema and paying the usual high prices for the tickets and the snacks.</p> <p>This issue has happened to me at least 3 times before and I do not see Sanlam doing anything to improve their system. What about having a reliable Mobile App? or being able to book tickets on the counter using the Sanlam Reality card?</p>