Sanlam Reality is not what it is cracked up to be

I took out a membership with Sanlam Reality. I took out the Health option so that I may have a discount on my gym membership. When I called my current gym,Virgin Active, I was informed I would need to have my existing membership cancelled, rejoin and pay the R900 joining fee. When calling Sanlam Reality to ask if this is true, I spoke to Dieter who said it is not true and I can have his personal details given at my old gym and he would vouch for me. I drove to my old gym - 45 kms away from my home to sort this out. They said that they cannot help me because this is not accurate. This morning I called Sanlam Reality and Dieter admitted that he provided me the wrong information and I would have to pay R900, this is in addition to being capped at R450 per month discount. He said he would have his senior call me to see what they could do for me. An hour later, I waited and the manager Samantha George called me to tell me she can only offer me an apology and nothing more.

I am really really disappointed in this product because you are sold one thing and then given incorrect information by someone in the financial services industry with NO accountability.