Sanlam Reality is bad

I booked movie tickets using the Sanlam reality app, the money was deducted from my account however no voucher code was in my "wallet" on the app. I called the number on the sight and emailed them. No one has even tried to call me to explain when i can get my money back. When i called they told me the funds have been reversed but nothing has been returned to my account. Im so disappointed as I booked a large number of movie tickets and combos. This has been by far the worse services received.