Sanlam Reality is a ****

Item: Sanlam
Rating: 1
Author: Steven S

I have been a client with Sanlam Reality for 2 years now. They give you all of these services but when you try to use them you realize that they charge you more than the standard prices and the whole service is watered down.

I tried to book Mango tickets through the Sanlam Reality website just to realize that even with the 20% Discount they give, the tickets are more expensive than the standard prices Mango charges on their website. That means that Sanlam is charging me more than what the average person pays when they book on Mango. When i use my Edgars card (10% discount) the tickets are R700.00 cheaper than Sanlam's price!! This is a ****!

To make it worse. we tried to book movie tickets today and realized that you can only book tickets for the OLD movies. All new movies can't be booked! My partner is with Discovery and vitality they can book ANY movie on discount price. Their discount on Kulula tickets are great!

I have tried asking Sanlam to explain this to me but no one comes back to you with a proper explanation.

Please do not use this service! You will just waste you money!

Helpful (0)

Replies (4)

Sanlam's replyOfficial

12 Oct 2018, 12:58

Dear Steven

Thank you for bringing this to our attention. We acknowledge receipt of your complaint and will refer it to our Reality department for investigation.

Please accept our sincere apologies for the inconvenience caused.

Kind Regards
Client relations

Sanlam's reply12 Oct 2018, 12:58

Official

Steven S's updateReviewer Update

12 Oct 2018, 13:06

I have brought this their attention and received no real answer.. Just like your response to my complaint..

Steven S's update12 Oct 2018, 13:06

Reviewer Update

I have brought this their attention and received no real answer.. Just like your response to my complaint..

Sanlam's replyOfficial

12 Oct 2018, 13:26

Dear Steven

We take note of your comment and will bring it to the attention of the manager .

Regards,

Client Relations

Sanlam's reply12 Oct 2018, 13:26

Official

Dear Steven

We take note of your comment and will bring it to the attention of the manager .

Regards,

Client Relations

Sanlam's replyOfficial

12 Oct 2018, 14:42

Good day Steven

We have been informed that Sanlam Reality Department is unable to get hold of you telephonically. They confirmed that they've sent you an e-mail.

Kind Regards,

Client Relations

Sanlam's reply12 Oct 2018, 14:42

Official

Good day Steven

We have been informed that Sanlam Reality Department is unable to get hold of you telephonically. They confirmed that they've sent you an e-mail.

Kind Regards,

Client Relations