1 reviews | Active since Jul 2019
Sanlam Reality is a money making ****
On 17 June 2019, as well as on 4 and 5 July money was taken from my bank account for Sanlam Reality "benefits" that I never received tickets for. It equalled up to a total of R510. On 17 June I phoned Sanlam Reality, where I was assured that the money would be reversed back into my account within 3 working days. No funds were reversed. On 5 July I decided to email Sanlam Reality, so that I have proof in writing of our correspondence. I was phoned and assured that the full amount would be reversed within 3 working days (again). Since then, I have been emailing every three days to follow up, without getting any refunds - only the promise that it would happen in 3 working days. Since 17 June, all the "three working days" have equalled up to 5 WEEKS. This is completely unacceptable. I will discourage anyone I meet from ever joining Sanlam Reality. It is nothing but a ****. I am also going to take this further on social media, so that more people can be made aware of this **** and hopefully prevent them from falling into the trap that I have fallen into.
We acknowledge receipt of your complaint and will refer it to Sanlam Reality to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to Sanlam Reality to investigate.
Kind regards
Sanlam Client Relations
We were informed that contact has been made by Reality and feedback was provide to resolve the matter.
Regards
Client Relations
We were informed that contact has been made by Reality and feedback was provide to resolve the matter.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
Regards
Client Relations