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PT
Petrus T

1 reviews | Active since Apr 2021

31 Dec 2023, 11:34

Sanlam Reality is a Joke!

I was approved a credit card with you on the 15th of Dec. I was then told i would be contacted and my card would be delivered within 7 days. Its been 2 weeks i have not been contacted. I then phoned the 28th regarding this matter it was then escalated and i would've heard back within 24 to 48 hours. I have not heard back... i am utterly disgusted with this amount of service for a new client.

If this is the service i can except i would much rather not be apart of it.

If someone can contact me to Cancel my credit card please do so. As i am not looking forward to be a client!

0
Replies (4)
Sanlam
Sanlam's reply02 Jan 2024, 07:27
Official
Good morning Petrus

We are sorry to learn of your service experience.

We have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Jan 2024, 15:56
Official
Good afternoon Petrus

We have received feedback that you have been contacted.

Regards
Sanlam Client Care
PT
Petrus T's update03 Jan 2024, 07:27
Reviewer Update
I closed my credit card, the service i received was utterly unacceptable, the last straw was the customer call agent asking me to keep quiet and let her finnish speaking. You might want to give her some training.

Thank you for the fast reply on hellopeter
Sanlam
Sanlam's reply03 Jan 2024, 09:10
Official
Good morning Petrus

Thank you for the further feedback.

We have relayed it to the responsible person.

Regards
Sanlam Client Care