Sanlam Reality Get with the program

I took out a sanlam reality policy and the agent quoted me R70 now to my amazement the premium was deducted r349, when I queried I was told the agent made a mistake, according to tcf principles this does not align with such, now with the gym membership I cannot go to the gym to make my 12 visits to get the reduced premium because of this, I kept following up only to be told no response from higher management, I must wait 5 to 7 days every single time it's now over 2 weeks and I must follow up with the agent.