Sanlam Reality Gap Cover

Caveat Emptor to all those looking to sign up to the platform.

This platform brought by Sanlam is incredibly misleading that it might pose a risk to those who sign up.

After signing up with a new medical aid, I asked the person whom I was dealing with for Gap cover. He then recommended Sanlam Reality. I duly sent him my paperwork and was signed up.

As per the welcome pack and the membership landing page on the Sanlam Reality website, it clearly states that the Gap cover forms part of the membership.

Bear in mind that access to this platform already costs R250.

I was in no way instructed or told that the actual Gap cover must be purchased, thus you will be paying double for Gap cover than you would have been should you have signed up with a real Gap cover provider.

I want to know where in ANY documentation I was supposed to have picked this up or where it is stated that I need to purchase a standalone product.

Whilst there is a link on the site that does take you to purchase Gap cover in stands in contrast with the attached two screenshots and the lack of clarifying information on any Sanlam documentation the referenced Purchase Gap cover link is highly open to interpretation as I interpreted it as a product for someone not on the Reality platform, in the same argument, what if it was someone who does not know or has limited knowledge on computers who did not know he or she needed to log in to the site. That person would have been impervious to the fact that they do not have Gap cover.

My daughter might be needing to go to hospital for a procedure, now I will have to carry the financial risk if there are any leftover amounts due that the Gap cover was supposed to cover.

I am paying for a platform that is in all essence redundant, what it is doing to getting me to pay for it AND EXTRA for the actual product. I have been totally done in by this platform, I have been misled and not been informed.

Out of public interest, to warn people of being misled, I will be taking this story to social media, the press, Hello Peter as well as any other platform or media I deem fit. I will also be informing the associated medical aids of this so that they can convey to their clients that they might not actually have Gap cover they thought they signed up for.

I will be joining a different Gap cover scheme as I do not see the point in paying double.

I want a refund of my membership fees to date from this platform as I was paying for something that was misleading.