CK
Carla K
1 reviews | Active since May 2010
14 Oct 2025, 11:38
Sanlam Reality - False advertising of Emirates discounted benefits
As a "Gold tier" member, I am supposed to get 25% discount on all Emirates flights. However, after comparing the price for the same flight on the Reality portal with the prices available on Travelstart and Investec Private Bank, there is no discount and the Sanlam Reality price is in fact the most expensive! I've complained to Sanlam Reality and the feedback is that this is the price provided by Emirates. This is blatant false advertising and I am considering reporting this to the relevant Ombudsman. Unacceptable, Sanlam!
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Replies (3)
Sanlam's replyOfficial
14 Oct 2025, 11:49Good day, Carla
Thank you for reaching out to us about this matter.
We have arranged for the responsible team to look into it and contact you.
Regards
Sanlam Client Care
Thank you for reaching out to us about this matter.
We have arranged for the responsible team to look into it and contact you.
Regards
Sanlam Client Care
Sanlam's reply14 Oct 2025, 11:49
Official
Good day, Carla
Thank you for reaching out to us about this matter.
We have arranged for the responsible team to look into it and contact you.
Regards
Sanlam Client Care
Thank you for reaching out to us about this matter.
We have arranged for the responsible team to look into it and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Oct 2025, 15:09Good day, Carla
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply15 Oct 2025, 15:09
Official
Good day, Carla
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
CK
Carla K's updateReviewer Update
19 Oct 2025, 11:12Just to confirm for all:
Sanlam Reality does not provide 25% off Emirates flights!
They responded that they only process the rates as received from Emirates and that they had no control over it. At the end of the day this is false advertising. You can easily get cheaper rates at other sites, where you aren't required to have a membership. Even directly at Emirates' site, you find the same rates.
How does a company like Sanlam not ensure that the contract they have with Emirates ACTUALLY provide 25% discount? How do they then continue to falsely promote this as a benefit, knowing that it is not true? It is incompetence or misrepresentation.
Sanlam Reality does not provide 25% off Emirates flights!
They responded that they only process the rates as received from Emirates and that they had no control over it. At the end of the day this is false advertising. You can easily get cheaper rates at other sites, where you aren't required to have a membership. Even directly at Emirates' site, you find the same rates.
How does a company like Sanlam not ensure that the contract they have with Emirates ACTUALLY provide 25% discount? How do they then continue to falsely promote this as a benefit, knowing that it is not true? It is incompetence or misrepresentation.
CK
Carla K's update19 Oct 2025, 11:12
Reviewer Update
Just to confirm for all:
Sanlam Reality does not provide 25% off Emirates flights!
They responded that they only process the rates as received from Emirates and that they had no control over it. At the end of the day this is false advertising. You can easily get cheaper rates at other sites, where you aren't required to have a membership. Even directly at Emirates' site, you find the same rates.
How does a company like Sanlam not ensure that the contract they have with Emirates ACTUALLY provide 25% discount? How do they then continue to falsely promote this as a benefit, knowing that it is not true? It is incompetence or misrepresentation.
Sanlam Reality does not provide 25% off Emirates flights!
They responded that they only process the rates as received from Emirates and that they had no control over it. At the end of the day this is false advertising. You can easily get cheaper rates at other sites, where you aren't required to have a membership. Even directly at Emirates' site, you find the same rates.
How does a company like Sanlam not ensure that the contract they have with Emirates ACTUALLY provide 25% discount? How do they then continue to falsely promote this as a benefit, knowing that it is not true? It is incompetence or misrepresentation.