FT
Frederick T
1 reviews | Active since Dec 2021
16 Nov 2023, 09:05
Sanlam Reality Credit Card
Sanlam Money Saver Credit Card is a **** in my opinion!! Every month they are quick to take my contributions towards the Bonus pay-out. However, every time the Bonus pay-out is to take place according to the website then it never happens. The call centre staff for the Credit Card is useless to say the least. I do not know if they had training. They can't answer questions. They have no clue what is happening. I vented on the Facebook page - nothing. On the Facebook Messenger I just get fed a lot of hogwash!!
It is unfortunate that I can't paste the screenshots here........
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Replies (8)0
Replies (8)FT
Frederick T's updateReviewer Update
16 Nov 2023, 09:06Sanlam 1.png 477.71 KB
FT
Frederick T's update16 Nov 2023, 09:06
Reviewer Update
Sanlam 1.png 477.71 KB
FT
Frederick T's updateReviewer Update
16 Nov 2023, 09:06Sanlam 2.png 317.52 KB
FT
Frederick T's update16 Nov 2023, 09:06
Reviewer Update
Sanlam 2.png 317.52 KB
Sanlam's replyOfficial
16 Nov 2023, 09:44Good day Frederick
We apologise for your service experience and have escalated the matter to the responsible team for their urgent assistance.
Kindly note that we are only able to see your original review. Your further messages are not displaying correctly.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to the responsible team for their urgent assistance.
Kindly note that we are only able to see your original review. Your further messages are not displaying correctly.
Regards
Sanlam Client Care
Sanlam's reply16 Nov 2023, 09:44
Official
Good day Frederick
We apologise for your service experience and have escalated the matter to the responsible team for their urgent assistance.
Kindly note that we are only able to see your original review. Your further messages are not displaying correctly.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to the responsible team for their urgent assistance.
Kindly note that we are only able to see your original review. Your further messages are not displaying correctly.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Nov 2023, 14:06Good day Frederick
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
Sanlam's reply16 Nov 2023, 14:06
Official
Good day Frederick
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
We have received feedback that an email has been sent to you.
Regards
Sanlam Client Care
FT
Frederick T's updateReviewer Update
16 Nov 2023, 20:39No email. NOTHING!
Send me ASAP the name and contact number for a competent individual who I can phone and SPEAK with to get explanations and answers.
Send it ASAP.
AND NO EXCUSES.
I will phone as you and your establishment are unable to initiate a call.
I am fed up and gatvol!!!
I want answers and a resolve!!! No more messages and apps and nonsense. I want to speak to someone.
Simple as that. Am I asking too much????
Send me ASAP the name and contact number for a competent individual who I can phone and SPEAK with to get explanations and answers.
Send it ASAP.
AND NO EXCUSES.
I will phone as you and your establishment are unable to initiate a call.
I am fed up and gatvol!!!
I want answers and a resolve!!! No more messages and apps and nonsense. I want to speak to someone.
Simple as that. Am I asking too much????
FT
Frederick T's update16 Nov 2023, 20:39
Reviewer Update
No email. NOTHING!
Send me ASAP the name and contact number for a competent individual who I can phone and SPEAK with to get explanations and answers.
Send it ASAP.
AND NO EXCUSES.
I will phone as you and your establishment are unable to initiate a call.
I am fed up and gatvol!!!
I want answers and a resolve!!! No more messages and apps and nonsense. I want to speak to someone.
Simple as that. Am I asking too much????
Send me ASAP the name and contact number for a competent individual who I can phone and SPEAK with to get explanations and answers.
Send it ASAP.
AND NO EXCUSES.
I will phone as you and your establishment are unable to initiate a call.
I am fed up and gatvol!!!
I want answers and a resolve!!! No more messages and apps and nonsense. I want to speak to someone.
Simple as that. Am I asking too much????
Sanlam's replyOfficial
17 Nov 2023, 09:37Good day Frederick
Thank you for coming back to us.
We are sorry to learn that you have not received the email. We have requested the responsible department to provide us with the information you have requested.
Regards
Sanlam Client Care
Thank you for coming back to us.
We are sorry to learn that you have not received the email. We have requested the responsible department to provide us with the information you have requested.
Regards
Sanlam Client Care
Sanlam's reply17 Nov 2023, 09:37
Official
Good day Frederick
Thank you for coming back to us.
We are sorry to learn that you have not received the email. We have requested the responsible department to provide us with the information you have requested.
Regards
Sanlam Client Care
Thank you for coming back to us.
We are sorry to learn that you have not received the email. We have requested the responsible department to provide us with the information you have requested.
Regards
Sanlam Client Care
FT
Frederick T's updateReviewer Update
17 Nov 2023, 10:15How difficult is this? Really? What are you trying to hide?
I asked for a contact person and contact number (and not your call centre number).
I asked for a contact person and contact number (and not your call centre number).
FT
Frederick T's update17 Nov 2023, 10:15
Reviewer Update
How difficult is this? Really? What are you trying to hide?
I asked for a contact person and contact number (and not your call centre number).
I asked for a contact person and contact number (and not your call centre number).
Sanlam's replyOfficial
17 Nov 2023, 11:05We have received feedback that the responsible manager has been in touch with you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply17 Nov 2023, 11:05
Official
We have received feedback that the responsible manager has been in touch with you.
Regards
Sanlam Client Care
Regards
Sanlam Client Care