Sanlam Reality cancellation process

I sent notification to Sanlam Reality to cancel my membership on 10 September 2015. I called Sanlam Reality to follow up in a weeks time, since I havent received any correspondance and the operator mentioned the request is logged and it has been cancelled. On 1 October the debit order still went off on my account and I called them again to ask why it went off and they mentioned it was due to the cancellation in the middle of the previous month. I was not keen on this way of business, but accepted it... On 1 November my account was debited again! This time I had to send a email since I was out of the country and could not make/receive calls. I was promised again that it will be sorted out immediately. After a week I am now done with waiting. Sanlam had 2 months to get it right and still I do not see the funds returned to my bank account. I feel like this is on purpose by Sanlam, in order to make money out of me. They are dishonest and it seems they are delibirately slow with cancellations. Really dissapointed in the poor service and responses.