RB
Reabetswe B
1 reviews | Active since Dec 2015
27 Nov 2019, 07:35
Sanlam Reality Cancellation
I've been trying to cancel my "Sanlam Reality" for ±3 months. I filled in a "Compliments and Complaints Form" on the official website and nobody made contact. I sent an email a week and a ½ ago to "***" and nobody has responded. The membership isn't doing squat for me because i'm not using it as much as i anticipated. I don't want to see another debit for this on my next statement, because i've been trying to get this cancelled for a while. Can somebody call/email me so i can get this cancelled!
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
27 Nov 2019, 08:13Good day, Reabetswe
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply27 Nov 2019, 08:13
Official
Good day, Reabetswe
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
27 Nov 2019, 08:42Good day, Reabetswe
We have been informed that a consultant has made contact you. We are therefore closing this matter on the Hello Peter platform as your case is being attended to by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We have been informed that a consultant has made contact you. We are therefore closing this matter on the Hello Peter platform as your case is being attended to by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Sanlam's reply27 Nov 2019, 08:42
Official
Good day, Reabetswe
We have been informed that a consultant has made contact you. We are therefore closing this matter on the Hello Peter platform as your case is being attended to by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We have been informed that a consultant has made contact you. We are therefore closing this matter on the Hello Peter platform as your case is being attended to by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
RB
Reabetswe B's updateReviewer Update
02 Dec 2019, 20:06Thanks, this was subsequently swiftly sorted.
RB
Reabetswe B's update02 Dec 2019, 20:06
Reviewer Update
Thanks, this was subsequently swiftly sorted.
Sanlam's replyOfficial
03 Dec 2019, 08:09Good day, Reabetswe
Glad to hear everything was taken care of efficiently. Thank you for your excellent feedback!
Kind regards,
Client Relations
Glad to hear everything was taken care of efficiently. Thank you for your excellent feedback!
Kind regards,
Client Relations
Sanlam's reply03 Dec 2019, 08:09
Official
Good day, Reabetswe
Glad to hear everything was taken care of efficiently. Thank you for your excellent feedback!
Kind regards,
Client Relations
Glad to hear everything was taken care of efficiently. Thank you for your excellent feedback!
Kind regards,
Client Relations