Sanlam Reality bad customer service

This is a continuation of my previous review of Sanlam. In summary, to obtain a full gym benefit with Sanlam Reality I was supposed to take out qualifying products with Sanlam. After much difficulty I managed to take out the unit trusts and also a Will with Sanlam which are both qualifying products. I was dealing with Natasha from Sanlam Reality who got me a refund on my previous gym fee which I appreciate. I was told to send my proof of taking out the Will with Sanlam which I did in order to avoid my refund being processed manually. I then emailed Natasha to ask her to contact me as I dont have their direct contact numbers. After emailing again, a Natalie then responded and said Natasha is on leave and I had to re explain the whole situation to her. I resent my communication of the Wills to her and then I got a response that I will get a response in 5-7 business days. This was the 10th May which to date is longer the 7 business days. I sent another email yesterday for a response but to avail. It seems that Sanlam Reality does not take their customers seriously and can never solve a problem as I had endless issues from their qualifying products to their response on their emails. They tried resolving by just putting a band aid on the matter by giving me one months refund and now they totally ignore you. It seems I need to come to Hellopeter every time for them to take action and respond.