SANLAM REALITY AND FLYSAFAIR

I received Sanlam Reality and FlySafair promotion emails to my account during the month of November. On the 16th of November i logged on FlySafair via Sanlam Reality website to book a flight. I noticed that i didn't receive the 10% discount as stated on their promotions. I decided to upgrade my Sanlam Reality to include to all my family members. The evening of the 18th of November O went on Sanlam Reality website and saw that my family members and i had membership numbers assigned to us. I decided to book a flight the same evening via Sanlam Reality on FlySafair. I paid and expectes a discount of 10% per member. Nothing happened and the transaction went through. The next day 19th of November i sent an email to info@sanlamreality. I only received a response on the 22nd of November saying a team member will contact me in 24 hours. On the 23rd i was contacted by Hajir. She asked for the proof of booking. I sent it through the same day. On the 25th i received an email stating that i will not receive the discount as i didn't wait 24 to 48 hours. I refer Hajir to their website's FAQ section which states that benefits become available as soon as a client has a membership number. She said she will escalate it to management. I did not receive any call on the 26th. I called on the 29th and was informed that a supervisor will call me before end of business, no one phoned. I called again on the 30th, i was told again that someone will call me before end of business. I called again on the 1st of December to hear if any progress, Hajir informed me the same, someone will call me before end of business. I decided not to call on the 2nd as there is no excuse for them to resolve this issue. I want my booking fees refunded as i am still receiving promotions of discounts. ALL LIES, DISPICABLE BEHAVIOUR OF SANLAM REALITY AND FLYSAFAIR