Sanlam reality

<p>So as was stipulated by the lady who pithced this whole programme to me. I'm meant to have access to a 24 hour personal assistant, whom I quote, "will be on hand to attend to my needs". <br /><br />This afternoon I booked a nu metro movie for 19:45 using the reality program and was happy till I reached the payment screen. i payed online and got my sms from the bank confirming that an amount of R130 had indeed been debited from my account. The deal was that I would get reference numbers sms'd to me using which I would "redeem" my mobvie and snack tickets.<br /><br /><br />After I received my payment sms from the bank, the website presented me with a "your payment has timed out".<br /><br />I called "my assitant" at around 14h00 and was told that my payment had indeed come through and that they were going to send me "Mobi Codes" as they put it, which i'd use to redeem my vouchers.<br /><br />I was then told that i'd receive the codes within the then hour.<br /><br />It is not 17:53 and I'm yet to receive an sms. I tried calling my assistamt and was only told that I only had access to him and his assistance between 08:00 and 17:00 on weekdays.<br /><br />Suffice to say I'm certain that I'm going to miss the movie, R130 poorer.</p>