PM
Phamotse M

1 reviews | Active since Mar 2009

26 Mar 2017, 15:11

Sanlam Reality

<p>NO Sanlam NO... we are paying for this service but whenever we need to use it, it is never available.</p> <p>On 24 March I needed to book air tickets however you had deactivated our account even after all details were verified and payments made. </p> <p>Today I wanted to buy movie tickets but your system is offline and your partner does not have a facility to support the reality membership.</p> <p>This means on both these occasions we've had to pay full price even though your service offering that we pay for gives us these discounts. </p> <p>This is definitely not on and I am hoping some body sorts this mess out...</p>

0
Replies (2)
Sanlam
Sanlam's reply26 Mar 2017, 16:43
Official

We acknowledge your posting, and will refer it to management on Monday for immediate attention.

Regards

Client Relations

Sanlam
Sanlam's reply28 Mar 2017, 14:34
Official

Good day

We have been informed that this matter has been resolved an a decision was made to refund the difference you've paid in.

Kind Regards

Client Relations