CE
Chrishanda E

1 reviews | Active since Oct 2017

14 May 2018, 11:53

Sanlam reality

the worst expierence ever!! The most unproffesionnal staff. I have been contacting Sanlam reality since February 2018 to process a refund due to me for duplicating my payments for the reality programme. I have been calling them religiously and to date I still have no refund or no explanation. The staff does not seem to care or even offer sort of reassurance that the query will be sorted. they have asked me to confirm over and over the same details as if its the first time they asking me for.

0
Replies (3)
Sanlam
Sanlam's reply14 May 2018, 11:58
Official

Good day

We acknowledge receipt of your complaint and will arrange for investigation.

Kind regards

Client relations

Sanlam
Sanlam's reply17 May 2018, 14:25
Official

Good day

We have been informed that a representative from our Reality department made contact with you.

Kind Regards,

Client Relations

Sanlam
Sanlam's reply21 May 2018, 14:33
Official

We have been informed that your refund was finalised and feedback was provided to you.

Regards,

Client Relations