Sanlam Reality 24 hour personal assistant useless

On 3 separate occasions I have attempted to book online Nu Metro tickets through the Sanlam Reality website. I pay R150 per month for a discounted benefit and assistance when I require it. The online portal either hangs or gives me an error message every time I uses it. I phoned the contact centre and my 24 hour personal assistant who says that department is closed on Sunday. The day when most people want to go to the movies!!! Their helpful tip is to continue trying every half an hour - not helpful at al. The website says if you experience problems the online agent can do it for you. This is clearly not the case on a Sunday. I shall be cancelling my membership on Monday.