Sanlam RA Payout – Where Is My Growth?

I app**** to withdraw my RA on 17 July 2026 and submitted everything Sanlam requested.

Before applying, you can request your RA value every month, and Sanlam automatically sends you a letter showing the current value — which increases as the investment grows each month.

So my question is very simple:

From 17 July until the day Sanlam actually pays me, who gets that growth?

I was initially told I would be paid on 1 September. Today, 31 August, I am now told I might only be paid on 15 September.

I have already submitted my tax number, bank confirmation and all requested documentation. I even told Sanlam in writing that all they needed to do was obtain the tax directive. After that email, they went quiet. Then weeks later, they started asking for information I had already provided.

So while Sanlam delays my payout, does my RA continue to grow every month?

If it does, I expect that growth to be included in my final payout.

I do NOT want Sanlam paying me only the amount they quoted on 17 July, while keeping the growth that accumulated afterwards.

And let's not forget the additional bonus I was originally told I would receive.

Simple question, Sanlam: Where is the growth, where is the bonus, and what exactly will you be paying me on the day you finally release MY money?

At this rate, I might get my RA as a Christmas bonus. 🙄