Sanlam RA

Took out an RA POLICY and signed for a debit order every month. After the first premium, I ask for a cancelation of the debit order and requested eft payments to be made. The request for eft payments was APPROVED by SANLAM (have email stating from Sanlam that the debit order was canceled. Ref ***) Based on this I made eft payment to sanlam on 28 April. On the 29 April, Sanlam debits my bank account and withdraws the funds from my account. I complained via email and telephone... Many apologies later and reference number to state that the funds will be reversed... NOTHING... sanlam is doing nothing to reverse the funds. I called on 7 may again, and they still processing the request. My funds are not allocated to my account but rather in sanlam suspense account, benefiting sanlam,whilst sanlam is pondering whether to reverse my money... Really...

For a financial institute that should be accurate and precise with people's money and accounts, you come across as useless and *********** considering an email stating that the debit order was canceled Now I must wait over 2 weeks for my funds to be reversed to me... ref ***

Wait until the 28 when I will ponder making the eft payment and annoy sanlam off and force a red flag in my account...