Sanlam - quick to take money, slack to pay it out

My company submitted my withdrawal from their Sanlam group policy on the 30th of January.

30 working days if the turn around as communicated by Sanlam. Then an email is sent to me to state that they are battling to uphold the turn around time due to the new laws, etc.

I received a payment of around R1300 on the 6th of March, but am still awaiting payment of the balance. This money is meant to assist with purchasing a vehicle - we found a vehicle and subsequently lost it due to a misunderstanding regarding the turn around time of 30 days - so lost the holding deposit. I have found another vehicle, paid a holding deposit with the promise that my payout will be completed by the 26th. I have spent hours on the phone.

They do not have enough staff to deal with the amount of work they now need to do. Sanlam - your lack of planning and provision for additional staff should not be your customers problem. You have a duty to fulfill! Happy to take our money - slack on paying it back. I can only imagine what your staff must be dealing with - constant shouting and screaming from frustrated customers. Long hours due to YOUR lack of planning!!! The waiting times on calls alone is a clear indication that you do not have enough staff to get the job done. If I lose another holding deposit because of you, I will be reporting you to the FSB!