Sanlam putting people in debt

My uncle passed away last week friday. I had him insured at sanlam, monday I went to put in a claim at Kimberley branch and they promised to payout within 48 hours. They called me on wednesday and said my claim is being investigated and it's going to take 1 to 5 working days. I have made numerous calls to them explain that we are burying him saturday we need the money for the funeral, but seems like my plea fell to deaf ears. Now I had to borrow money to bury my uncle because my claim is still under investigation. Sanlam has just put me in debt. I don't understand how a big company like this will make people suffer after you put your trust in them.