Sanlam Providing False Information and Delaying My Claim

I am so disappointed with Sanlam’s customer service and the complete lack of communication.

I previously posted a review 21 April here on HelloPeter and was contacted by their complaints department next day who promised to assist with resolving my claim. However, after that conversation I was misled. On 24 April, they sent me an email stating they were still waiting for Discovery to return the ROT form and that they could not proceed.

To verify this, I contacted Discovery directly. They confirmed that they received the ROT form from Sanlam on 14 April and returned the signed document on 16 April. I also checked with SARS, who confirmed that my tax directive was already finalised on 8 April.

This clearly shows that Sanlam’s agents and complaints department provided inaccurate information and shifted blame to Discovery despite Discovery responding within the required timeframe.

The level of service is unacceptable, poor communication, misleading updates, and no accountability. This has caused unnecessary delays and frustration.