DN
David N
1 reviews | Active since Nov 2020
20 Nov 2020, 00:29
Sanlam Provident Fund slow process
Good day my last working day was 30 September as a retiree and Provident fund claim documents submitted on time for claim to be paid. I have been waiting and last week was told my claim is awaiting Absa to send a home loan settlement and it will take only 5 days for them to respond up to now Sanlam is still waiting for the same thing. My question is are you as Sanlam making a follow up as I'm approaching the 2nd month end without a salary and my expectations of getting money on asap are crushed. Can Sanlam please treat this as a matter of agency as I'm broke and trusting too get my money early next week. Sanlam should bear in mind that this year was a tough one so I'm really in need of that money
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
20 Nov 2020, 05:54Dear David
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's reply20 Nov 2020, 05:54
Official
Dear David
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to assist you.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
20 Nov 2020, 14:39Dear David
We have been informed that one of our consultants tried calling you but were unable to reach you. They have sent you an email. Please note that they are attending to your matter.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants tried calling you but were unable to reach you. They have sent you an email. Please note that they are attending to your matter.
Kind regards,
Sanlam Client Relations
Sanlam's reply20 Nov 2020, 14:39
Official
Dear David
We have been informed that one of our consultants tried calling you but were unable to reach you. They have sent you an email. Please note that they are attending to your matter.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants tried calling you but were unable to reach you. They have sent you an email. Please note that they are attending to your matter.
Kind regards,
Sanlam Client Relations
DN
David N's updateReviewer Update
21 Nov 2020, 23:03Good day
Thank you and I also believe the feedback I will get will be when my momey will be in my acc. It's painful to struggle knowing that money is still lying with Sanlam
Thank you and I also believe the feedback I will get will be when my momey will be in my acc. It's painful to struggle knowing that money is still lying with Sanlam
DN
David N's update21 Nov 2020, 23:03
Reviewer Update
Good day
Thank you and I also believe the feedback I will get will be when my momey will be in my acc. It's painful to struggle knowing that money is still lying with Sanlam
Thank you and I also believe the feedback I will get will be when my momey will be in my acc. It's painful to struggle knowing that money is still lying with Sanlam
Sanlam's replyOfficial
23 Nov 2020, 09:44Dear David
Your comments are noted, we have followed up again with the responsible team.
Kind regards,
Sanlam Client Relations
Your comments are noted, we have followed up again with the responsible team.
Kind regards,
Sanlam Client Relations
Sanlam's reply23 Nov 2020, 09:44
Official
Dear David
Your comments are noted, we have followed up again with the responsible team.
Kind regards,
Sanlam Client Relations
Your comments are noted, we have followed up again with the responsible team.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
26 Nov 2020, 14:58Dear David
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply26 Nov 2020, 14:58
Official
Dear David
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
DN
David N's updateReviewer Update
30 Nov 2020, 23:52If only Sanlam could tell me how far is the process of this claim as 6 weeks has long passed and I'm still waiting.
DN
David N's update30 Nov 2020, 23:52
Reviewer Update
If only Sanlam could tell me how far is the process of this claim as 6 weeks has long passed and I'm still waiting.
Sanlam's replyOfficial
01 Dec 2020, 09:30Dear David
We have forwarded your comment to the responsible unit for further assistance.
Kind regards,
Sanlam Client Relations
We have forwarded your comment to the responsible unit for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply01 Dec 2020, 09:30
Official
Dear David
We have forwarded your comment to the responsible unit for further assistance.
Kind regards,
Sanlam Client Relations
We have forwarded your comment to the responsible unit for further assistance.
Kind regards,
Sanlam Client Relations
DN
David N's updateReviewer Update
03 Dec 2020, 15:33Sanlam I'm waiting for my feedback that you promised to send today.
DN
David N's update03 Dec 2020, 15:33
Reviewer Update
Sanlam I'm waiting for my feedback that you promised to send today.
Sanlam's replyOfficial
03 Dec 2020, 16:11Dear David
We have alerted the responsible team of your post.
Kind regards,
Sanlam Client Relations
We have alerted the responsible team of your post.
Kind regards,
Sanlam Client Relations
Sanlam's reply03 Dec 2020, 16:11
Official
Dear David
We have alerted the responsible team of your post.
Kind regards,
Sanlam Client Relations
We have alerted the responsible team of your post.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
03 Dec 2020, 16:19Dear David
We received feedback that they have sent you an email to discuss the progress of your payment. Please check your emails and confirm receipt thereof.
Kind regards,
Sanlam Client Relations
We received feedback that they have sent you an email to discuss the progress of your payment. Please check your emails and confirm receipt thereof.
Kind regards,
Sanlam Client Relations
Sanlam's reply03 Dec 2020, 16:19
Official
Dear David
We received feedback that they have sent you an email to discuss the progress of your payment. Please check your emails and confirm receipt thereof.
Kind regards,
Sanlam Client Relations
We received feedback that they have sent you an email to discuss the progress of your payment. Please check your emails and confirm receipt thereof.
Kind regards,
Sanlam Client Relations
DN
David N's updateReviewer Update
03 Dec 2020, 16:42Email received thank you
DN
David N's update03 Dec 2020, 16:42
Reviewer Update
Email received thank you
Sanlam's replyOfficial
04 Dec 2020, 08:19Dear David
Thank you for confirming. Hope you have a wonderful day further.
Regards,
Sanlam Client Relations
Thank you for confirming. Hope you have a wonderful day further.
Regards,
Sanlam Client Relations
Sanlam's reply04 Dec 2020, 08:19
Official
Dear David
Thank you for confirming. Hope you have a wonderful day further.
Regards,
Sanlam Client Relations
Thank you for confirming. Hope you have a wonderful day further.
Regards,
Sanlam Client Relations