Sanlam Provident fund service is pathetic

Good day, I have been trying for over a month (since 10 september 2020) to contact someone at Sanlam with regards to my provident fund payout bare in mind i have been waiting since the 31/07/2020. I send emails to the call center and Latoya Snyders/Ayanda Ndlovu and then the call center agent forwards the request to Latoya Snyders again as well, and yet I receive absolutely Pathetic feedback from Latoya or anyone else that can assist in the matter first saying that it will be paid out by end September due to system errors there is a delay ,Second response is i will recieve it by the 15th of oct and low and behold absolutely no payment was made almost 3 months of a wait wow! I truly do not understand what the possible issue can be. I need to know whether my withdrawal application has been processed and when I will receive the payout. I would also like to point out, that it would be unfair to delay the payout any longer, as it is hardly my fault that the relevant department isn't responding to emails or processing their paperwork in time. I would not recommend companies to use Sanlam as a service provider if this is the kind of service they produce it is disgusting ,I want my payout ASAP and will not accept any excuses .Or i will take this matter further to other social media platforms . Thank you for your assistance.