RV
Roxanne V
1 reviews | Active since Dec 2024
04 Dec 2024, 12:57
Sanlam Provident fund payout
Good Day,I have resigned from my company in September 2024 already. I have been calling and emailing Sanlam everyday from October. They advise me that it takes 21 days to receive my provident fund payout. I'm still waiting for an answer. Nobody calls me back nothing. You guys are doing like I owe you. It's my money I worked so hard for. What is the delay?? I spoke to a consult last week he advise it's in the last process and I must wait 5 working days.... 5 WORKING DAYS HAS PASSED. I'm frustrated and irritated honestly. This service is awfully bad. I need a date as to when I will receive the funds please. This is a matter of life and death really.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
04 Dec 2024, 13:01Good day Roxanne
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply04 Dec 2024, 13:01
Official
Good day Roxanne
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
RV
Roxanne V's updateReviewer Update
08 Dec 2024, 11:13Still no response from nobody. What is going on really.... This is very frustrating and irritating. CAN SOMEONE GET BACK TO ME
RV
Roxanne V's update08 Dec 2024, 11:13
Reviewer Update
Still no response from nobody. What is going on really.... This is very frustrating and irritating. CAN SOMEONE GET BACK TO ME
Sanlam's replyOfficial
08 Dec 2024, 11:59Good day Roxanne
Your complaint was escalated to the relevant team and we do follow up from our side as well. We will ensure that you receive feedback.
Regards
Sanlam Client Care
Your complaint was escalated to the relevant team and we do follow up from our side as well. We will ensure that you receive feedback.
Regards
Sanlam Client Care
Sanlam's reply08 Dec 2024, 11:59
Official
Good day Roxanne
Your complaint was escalated to the relevant team and we do follow up from our side as well. We will ensure that you receive feedback.
Regards
Sanlam Client Care
Your complaint was escalated to the relevant team and we do follow up from our side as well. We will ensure that you receive feedback.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Dec 2024, 17:55Good day Roxanne
We have received feedback that Sanlam Corporate has been in touch with you via email.
Please respond to the email from Sanlam Corporate for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email.
Please respond to the email from Sanlam Corporate for further assistance.
Regards
Sanlam Client Care
Sanlam's reply23 Dec 2024, 17:55
Official
Good day Roxanne
We have received feedback that Sanlam Corporate has been in touch with you via email.
Please respond to the email from Sanlam Corporate for further assistance.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you via email.
Please respond to the email from Sanlam Corporate for further assistance.
Regards
Sanlam Client Care