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DN
David N

1 reviews | Active since Apr 2021

07 Apr 2021, 13:13

Sanlam Provident fund not yet paid

I am still waiting for my provident fund to be paid out I have a 6 month old baby on formula and its getting tough, I have not received any notification from you guys regarding my provident fund, My name is Thulisani Nketyana, please get someone to contact me on ( ***) or ( *** )

0
Replies (20)
Sanlam
Sanlam's reply07 Apr 2021, 13:37
Official
Dear David

We acknowledge receipt of your complaint. Your matter was escalated to our Employee Benefits department for urgent investigation. 

Kind regards,
Sanlam Client Relations
DN
David N's update08 Apr 2021, 10:31
Reviewer Update
I am still waiting for somebody to contact me as this is taking a lot of time and I need to do personal thing I still have not had anybody contact me
Sanlam
Sanlam's reply08 Apr 2021, 11:06
Official
Dear David

We requested the relevant department to make urgent contact with you.

You can expect a call from their office shortly.

Kind regards

Client Relations
DN
David N's update08 Apr 2021, 14:24
Reviewer Update
I am still waiting for the call, please can the call me as I need to know what's going on, I need to know by today so I can plan things
DN
David N's update13 Apr 2021, 10:35
Reviewer Update
Please can someone contact me as the they called me on thursday and said that they would call me on Monday but they still have not, why I must beg for something they deducted andnow I am begging for it, these types of things are the ones that make people suffer, please man pay me my money
Sanlam
Sanlam's reply13 Apr 2021, 11:50
Official
Dear David

We are following up with the relevant department. 

Kind regards,
Sanlam Client Relations
DN
David N's update14 Apr 2021, 12:26
Reviewer Update
To the lady of Sanlam who calls me, I don't know your name but thanks for trying to assist me, I have put the names of the HR team who can assist in the private box please try and mail them, let this be over I am under sever stress
DN
David N's update14 Apr 2021, 12:26
Reviewer Update
Call me if they don't reply to your mails today
Sanlam
Sanlam's reply14 Apr 2021, 13:24
Official
Dear David

Thank you for the information. We have forwarded to the consultant that is working on your complaint. 

Kind regards,
Sanlam Client Relations

DN
David N's update15 Apr 2021, 09:13
Reviewer Update
I am now sick and tired of being tossed around by Sanlam and Altron Nexus, I just want my provident fund please. Sanlam says Altron Nexus needs to email the right last contribution date I have mailed the HR team at Nexus. Sanlam and Nexus have not responded to say this was sorted, this begging of my provident fund is depressing , I have a 7 month old baby who needs formula and medication. Please can someone assist.
Sanlam
Sanlam's reply15 Apr 2021, 09:34
Official
Dear David

We are sorry to hear of your experience, please accept our apologies. We have escalated it again with our Employee Benefits department. 

Regards,
Sanlam Client Relations
DN
David N's update16 Apr 2021, 08:52
Reviewer Update
Hi, I just got confirmation from the HR Manager at Altron Nexus that last date contribution was confirmed by payroll, now please pay me my money as the lady from Sanlam that phoned me said that is what was needed, Please also send me an SMS or get someone to phone me and tell me that my fund is coming. Don't just leave your clients wondering if everything is fine , I need that confirmation before 10am today please please please!!!!!!!!
DN
David N's update16 Apr 2021, 12:31
Reviewer Update
Hi Sanlam Client Relations could somebody give me a call please, why are you guys just quite and only reply on Hellopeter, I have some questions to ask
DN
David N's update16 Apr 2021, 12:41
Reviewer Update
Please the lady that phoned me on tuesday, please give me a call and advise on what's happening
DN
David N's update23 Apr 2021, 09:03
Reviewer Update
my child is sick now and I am still waiting for my payment can a somebody please contact me form Sanlam, I need to by medication for my child ASAP, not an email I am stressed out as we speak
DN
David N's update23 Apr 2021, 09:13
Reviewer Update
Can a consultant make direct contact with me please please please!!!!!!!!
Sanlam
Sanlam's reply23 Apr 2021, 09:50
Official
Dear David

We are requesting the department to make contact with you. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply28 Apr 2021, 09:50
Official
Dear David

We were informed that one of our consultants e-mailed you to advise you on the progress of your payment. If you have any further enquiries, please feel free to contact the consultant directly. 

Kind regards,
Sanlam Client Relations

DN
David N's update28 Apr 2021, 10:38
Reviewer Update
Sanlam seriously does not want to pay me my money, 11 weeks and still the same issue, please pay me my money by tomorrow, I need to pay rent and buy food you guys are killing me
Sanlam
Sanlam's reply28 Apr 2021, 11:02
Official
Dear David

Please advise if you received our e-mail regarding the progress of your payment? 

Regards,
Sanlam Client Relations