RS
Ronico S

1 reviews | Active since Oct 2018

14 Oct 2022, 10:34

Sanlam provident fund

The most unprofessional and unorganised company I’ve ever dealt with. Full of lies and untrained people. I resigned at my company on the 1st of June this year. I was informed at first it will take 3month for my provident fund to be paid out. After the 3 month still nothing. Mind you I’ve been phoning every second week in that 3 months. Every single time they come with a different story. The end of Last month I phoned again to ask whats the hold up and I was informed my banking details needs to be confirmed. They also told me they wil escalate the process. I ask them if I could speak to a manager, they took my number and still no reply. This week was the last straw. Tuesday i phone and i was informed it at the final supervisor/manager for approval and it takes more or less a week but today i phoned and they told me it’s at SARS for approval and was send on the 13th. Two completely different stories again and again they will escalate the process and a manager will phone me. What a joke of a company full of lies. I would not even recommend my worst enemy to you. If i could i would give you zero stars.

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Replies (1)
Sanlam
Sanlam's reply14 Oct 2022, 11:04
Official
Good day Ronico

We are sorry to hear about your service experience and would like to assist.

We will be sending you a private reply.

Regards
Sanlam Client Care