Sanlam provident fund claim not paid out even after they said I will get it in 30 working days but they are still failing to deliver as they promised. What a Joke!

I am not happy with their provident fund process. They do not communicate with us and instead I communicated with them on the 8th of May 2025 and received feedback that I will get my money within 30 business days. It’s now 30 business days so I decided to call them and ask when I will be getting my money, the agent said she has escalated it as nothing has happened to my claim.

I hope they won’t tell me to wait another 30 working days as I don’t have that long and my financial situation won’t survive that. I request an immediate action to this.. that they transfer my provident fund savings to my new employer and the balance needs to be paid out to me asap as their SLA is overdue now.

I will never work with Sanlam ever again after this. Very useless I tell you.