AB
Alice B
1 reviews | Active since Nov 2022
04 Nov 2022, 14:48
Sanlam provident fund
I’m so fed up with sanlam ACA department. I have called and emailed several times enquiring about my provident fund payout but I’m not getting any help. On their website it takes 14-21 days however I’m going on week 5 waiting for MY money. I have bills to pay. The call centre guy tells me the same story every day saying my claim is being processed as we speak. This is so frustrating!!!!
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
04 Nov 2022, 15:17 Good day Alice
We are sorry to hear of your poor client service experience. We have responded to you via private message.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2022, 15:17
Official
Good day Alice
We are sorry to hear of your poor client service experience. We have responded to you via private message.
Regards
Sanlam Client Care
AB
Alice B's updateReviewer Update
04 Nov 2022, 18:24I’ve done this already with Sylvia lesabeer and mogie Naidoo. *** . My HR already confirmed all forms and payments were made to sanlam. I just need to know what’s the hold up?
AB
Alice B's update04 Nov 2022, 18:24
Reviewer Update
I’ve done this already with Sylvia lesabeer and mogie Naidoo. *** . My HR already confirmed all forms and payments were made to sanlam. I just need to know what’s the hold up?
AB
Alice B's updateReviewer Update
07 Nov 2022, 10:55Hi Sanlam. What will it take for me to receive my money or any clarification of what is happening with my claim? My car is about to be repossessed. At this point I’m ready to go to your office and get the answers because the service is absolutely pathetic!!!! My brother resigned in September and he received his funds in two weeks!!! Why is my claim taking more than a month? Please assist!!!
AB
Alice B's update07 Nov 2022, 10:55
Reviewer Update
Hi Sanlam. What will it take for me to receive my money or any clarification of what is happening with my claim? My car is about to be repossessed. At this point I’m ready to go to your office and get the answers because the service is absolutely pathetic!!!! My brother resigned in September and he received his funds in two weeks!!! Why is my claim taking more than a month? Please assist!!!
Sanlam's replyOfficial
07 Nov 2022, 11:41Good day Alice. Your complaint has been escalated to the relevant team. Regards, Robyn.
Sanlam's reply07 Nov 2022, 11:41
Official
Good day Alice. Your complaint has been escalated to the relevant team. Regards, Robyn.
Sanlam's replyOfficial
07 Nov 2022, 15:25Good afternoon Alice
We received confirmation that you have been sent an email as they were not able to reach you telephonically.
Regards
Sanlam Client Care
We received confirmation that you have been sent an email as they were not able to reach you telephonically.
Regards
Sanlam Client Care
Sanlam's reply07 Nov 2022, 15:25
Official
Good afternoon Alice
We received confirmation that you have been sent an email as they were not able to reach you telephonically.
Regards
Sanlam Client Care
We received confirmation that you have been sent an email as they were not able to reach you telephonically.
Regards
Sanlam Client Care
AB
Alice B's updateReviewer Update
07 Nov 2022, 16:57I did receive the email advising they will give me a response no later than 9 November. I shall wait for the response.
AB
Alice B's update07 Nov 2022, 16:57
Reviewer Update
I did receive the email advising they will give me a response no later than 9 November. I shall wait for the response.
Sanlam's replyOfficial
08 Nov 2022, 09:36Good day Alice
Thanks for the feedback.
Regards
Sanlam Client care
Thanks for the feedback.
Regards
Sanlam Client care
Sanlam's reply08 Nov 2022, 09:36
Official
Good day Alice
Thanks for the feedback.
Regards
Sanlam Client care
Thanks for the feedback.
Regards
Sanlam Client care