Sanlam Provident fund

I have withdrawn my Provident fund since Nov 2020 my company provided all required documents but Sanlam still hasn't paid my funds. I don't get any communication from Sanlam, I have to call every week to follow to speak to different people that tell me different stories every week. Its been over two months since they said I will receive my funds its April'21 and still nothing. Sanlam service is pathetic to say the least, how do they think I'm surviving since I claimed in Nov,how am I paying bills whilst they are not doing their jobs. I will take this further if nothing is done to urgently assist me, I will not recommend Sanlam to anyway...very bad experience