PS
Patricia S
1 reviews | Active since Jul 2020
21 Jul 2020, 12:38
Sanlam provident fund
Good day In 2019 I left the company I worked for and completed Provident Fund withdrawal forms. Are fund are with Sanlam. Upon sending the funds through, I have been given the runaround by Sanlam. In March I then received a call from a company representing Sanlam, who wanted me to complete the forms again and more documents which I did. To my disappointment I am still waiting for the funds and everytime I call I'm given a different story in why the funds have not been paid. This is very frustrating and wish to never deal with Sanlam in the future again.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
21 Jul 2020, 13:13Good day, Patricia
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Sanlam's reply21 Jul 2020, 13:13
Official
Good day, Patricia
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Kindly provide your ID number in the private field for further investigation.
We look forward to hearing from you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
28 Jul 2020, 09:15Dear Patricia
We have been informed that one of our consultants has tried calling you but were unable to reach you. They have e-mailed you. They are currently investigating and will provide you with feedback.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has tried calling you but were unable to reach you. They have e-mailed you. They are currently investigating and will provide you with feedback.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Jul 2020, 09:15
Official
Dear Patricia
We have been informed that one of our consultants has tried calling you but were unable to reach you. They have e-mailed you. They are currently investigating and will provide you with feedback.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has tried calling you but were unable to reach you. They have e-mailed you. They are currently investigating and will provide you with feedback.
Kind regards,
Sanlam Client Relations
PS
Patricia S's updateReviewer Update
29 Jul 2020, 13:30Good day, I checked my emails and I have not received any email from Sanlam. My phone is on and im available.
PS
Patricia S's update29 Jul 2020, 13:30
Reviewer Update
Good day, I checked my emails and I have not received any email from Sanlam. My phone is on and im available.
PS
Patricia S's updateReviewer Update
29 Jul 2020, 13:36I just spoke to a consultant there and he he explained that they are waiting for SARS directives and will prioritize my payment upon receiving that. And the email came in a few minute ago.
PS
Patricia S's update29 Jul 2020, 13:36
Reviewer Update
I just spoke to a consultant there and he he explained that they are waiting for SARS directives and will prioritize my payment upon receiving that. And the email came in a few minute ago.
Sanlam's replyOfficial
29 Jul 2020, 14:38Dear Patricia
I am glad to hear that you have received feedback and that they will prioritise your payment.
Kind regards,
Sanlam Client Relations
I am glad to hear that you have received feedback and that they will prioritise your payment.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Jul 2020, 14:38
Official
Dear Patricia
I am glad to hear that you have received feedback and that they will prioritise your payment.
Kind regards,
Sanlam Client Relations
I am glad to hear that you have received feedback and that they will prioritise your payment.
Kind regards,
Sanlam Client Relations